Resources

Video

Level Down Notification
Reconsiderations + Appeals

Infographics

Reconsiderations and Appeals

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Applying as an Estate Representative

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Roles and
Responsibilities

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Part 7: Are you applying as a Representative of a Claimant?

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Mental Health Resources

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FAQs

Below are answers to some of the most commonly asked questions about the Settlement. Class Counsel is here to help answer any questions and offers free legal support to Claimants.

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Second Missing Information Protocol

What is the Second Missing Information Protocol?

The Second Missing Information Protocol provides the Claims Administrator with direction on how to process certain incomplete claims that were submitted before January 13, 2023. The applicable Protocol was approved by the Federal Court January 6, 2026.

It gives more time for people who faced barriers in 2025, such as the death or incapacity of a loved one who had previously submitted a Claim or Claimants impacted by the Manitoba wildfires, to provide missing information so their Claim can be completed.


Who is included in in the new deadlines?

These groups are included:

  • Recent Representatives, where a Claimant submitted a Claim on or before January 13, 2023, and passed away or became incapacitated between January 1, 2025 and June 27, 2025 or where steps were taken on or before June 27, 2025 to be appointed a Representative
  • Claimants who filed using a Manitoba address and were prevented from submitting missing information by June 27, 2025 due to a wildfire evacuation order related to the 2025 wildfires
  • Claimants who submitted a Claim on or before January 13, 2023, where the address is missing or incorrect

I know a Claimant who passed away or became incapacitated in 2025. What should I do?

Anyone can send written notice, even if you are not yet the Representative.

Send written notice to the Claims Administrator explaining that the Claimant has passed away or became incapacitated and that you or another person is, or is in the process of being, appointed as their Representative.

Written notice can be sent to the Claims Administrator by:

Email: indiandayschools@deloitte.ca
Fax: 416.366.1102
Mail: PO Box 1775, Toronto, ON Canada M5C 0A2

If notice was already sent before June 27, 2025, you do not need to send it again.

If the Claims Administrator is notified about the death or incapacity of a Claimant by March 9, 2026, you may have more time to provide missing information. Reach out to Class Counsel at 1.844.539.3815 or to the Claims Administrator at 1.888.221.2898 to learn about next steps.


Can I give notice by phone?

No. Notice must be in writing, and it must be received by March 9, 2026. Phone calls alone are not valid notice. If you call, the Claims Administrator will still require the information in writing.


What happens if I took steps to be recognized as the Representative, but I am not yet approved?

If you took formal steps by June 27, 2025, such as filing for probate or administration, you may still send the missing information once your role is validated. The Claims Administrator will review your file and confirm if your steps qualify.

If the Claims Administrator is notified about the death or incapacity of a Claimant by March 9, 2026, you may have more time to provide missing information. Reach out to Class Counsel at 1.844.539.3815 or to the Claims Administrator at 1.888.221.2898 to learn about next steps.

If the Claims Administrator is notified about the death or incapacity of a Claimant by March 9, 2026, you may have more time to provide missing information.


How long will I have to submit missing information as a Representative?

If you took formal steps by June 27, 2025, such as filing for probate or administration, you may still send the missing information once your role is validated. The Claims Administrator will review your file and confirm if your steps qualify.

Reach out to Class Counsel at 1.844.539.3815 or to the Claims Administrator at 1.888.221.2898 to learn about next steps. 


Will the Claims Administrator contact me if I am affected?

Not necessarily. In some cases, the Claims Administrator may contact Claimants directly, but it is your responsibility to make sure missing information is provided by the correct deadlines.  


What happens if a claim was denied between January 1, 2025, and March 9, 2026?

In a majority of instances, the denial will be final.

If the Claim relates to a Claimant who passed away or became incapacitated between January 1, 2025 and June 27, 2025, the Claims Administrator received written notice of the death or incapacity by March 9, 2026, and no Representative was on record as of June 27, 2025, the denial is void.

The claim will be reopened and reprocessed under the Settlement Agreement and First Protocol.  


What if my claim has no valid mailing address?

If your claim was filed before January 13, 2023, and the Claims Administrator has no valid mailing address, you must provide one by June 27, 2027. Contact the Claims Administrator today at 1.888.221.2898 to check the status of your Claim. The Claims Administrator will process your Claim using only the information already on file and notices may be treated as delivered on their issue date.  


What happens if my claim is reassessed at a different level and my address information is still missing?

If the Claims Administrator changes your level (either higher or lower), the timelines depend on the change. If there is no valid mailing address, the notice may be treated as delivered on its issue date or may not be sent. The deadlines will still run.

For a lower level, you have 120 days to request a reconsideration and 90 days to appeal. These deadlines will not be extended. For a higher level, you have 120 days from the notice date to submit any information needed to support the higher level. This deadline will not be extended.

If there is no valid mailing address, the notice may be treated as delivered on its issue date. You have 120 days to ask for reconsideration and 90 days to appeal. These deadlines will not be extended.  


What can I do if I received an ineligibility decision but have evidence that I am eligible?

You may submit evidence (such as school records) within 120 days of the ineligibility notice, or by June 27, 2027, whichever is later Canada will review the evidence. If they agree you’re eligible, the Claims Administrator will reprocess your original claim.  


I disagree with my assessment of ineligibility. Is there anything I can do about my ineligibility letter?

We know it is difficult and disappointing for people when they learn they are not eligible for this Settlement. A finding of ineligibility does not mean your experience is not real and valid. It just means it does not meet the terms of this specific Settlement Agreement. Unless there was an error in how your Claim was processed concerning the application of Schedule K (the school list) or you have documentation showing you did in fact attend a school listed on Schedule K, a letter of ineligibility means you are not part of the Survivor Class and therefore not eligible for compensation under this process.

Please note that if you are ineligible to claim compensation under this Settlement, you can still bring a separate lawsuit against the individuals or organizations responsible for the abuse you experienced. If you have questions about your ineligibility letter, we encourage you to contact the Administrator by calling 1.888.221.2898 or emailing IndianDaySchools@Deloitte.ca.  


I submitted a claim and was paid out at Level 1, but I believe I quality for a higher level of compensation. Can I have my claim reviewed?

No. Once a claim has been fully processed and paid, it cannot be reopened or reassessed under the Second Missing Information Protocol. The Second Missing Information Protocol only applies to Claims that were submitted before January 13, 2023, and are still missing information needed to complete processing.It does not provide a way to change compensation levels for claims that have already been finalized or paid. If you believe there was a clear error in how your claim was handled, you can contact Class Counsel at 1-844-539-3815 for legal guidance.  


Can I get an extension if I miss a deadline?

Extensions are not automatic. They can only be granted if all parties agree and if the delay was caused by an extraordinary event such as a natural disaster. For example, if you lived in Manitoba and could not send missing information by June 27, 2025, because of wildfire evacuations, you have until March 9, 2026.


What happens if I miss my deadline under this protocol?

Once the deadline passes, the Claims Administrator will process your Claim using only the information already on file. This could result in a denial or lower compensation.  


Is this an opportunity to submit a new Claim?

No. This process only applies to Claims that were already submitted by January 13, 2023. No new claims will be accepted.  


I am not sure if my claim is affected. What should I do?

If you are unsure, call the Claims Administrator at 1.888.221.2898. They can confirm whether your Claim falls under the Second Missing Information Protocol and what information may still be missing. 

Ineligibility

Why was I assessed as ineligible by the Administrator?

There can be several reasons why your Claim the Administrator determined your claim ineligible. It could be because:

  • the school, or for the years you attended the school, was not run by the federal government,
  • you opted out of this Settlement,
  • you have already received compensation for the same harms through another settlement with the federal government, and/or
  • the Claim is on behalf of an estate and the deceased died before July 31, 2007

The reason for your ineligibility will be listed in the letter from the Administrator. If you have questions about your ineligibility letter, we encourage you to contact the Administrator by calling 1-888-221-2898 or emailing IndianDaySchools@Deloitte.ca.


I disagree with my assessment of ineligibility. Is there anything I can do about my ineligibility letter?

We know that it is difficult and disappointing for people when they learn that they are not eligible for this Settlement. A finding of ineligibility does not mean that your experience is not real and valid. It just means that it does not meet the terms of this specific Settlement Agreement.

Unless there was an error in fact or law in how your Claim was processed concerning the application of Schedule K (the school list), or you have documentation showing that you did in fact attend a school listed on Schedule K, a letter of ineligibility means that you are not part of the Survivor Class and therefore not eligible for compensation under this process.

Please note that if you are ineligible to claim compensation under this Settlement, you can still bring a separate lawsuit against the individuals or organizations responsible for the abuse that you experienced, including the federal government.

If you have questions about your ineligibility letter, we encourage you to contact the Administrator by calling 1-888-221-2898 or emailing IndianDaySchools@Deloitte.ca.

Schedule K – list of Federal Indian Day Schools

What if I don’t see the school I attended on the list of eligible schools?

The list of eligible Federal Indian Day Schools (Schedule K) is final. If you attended a school on this list during the years it was run by the Federal government, you were eligible to make a Claim for compensation.

Is it only the years listed for the schools on Schedule K that are eligible?

Yes. The eligible class periods are the dates for each school on Schedule K only. You must have attended one of the eligible schools within the opening and closing or transfer date.

Compensation

Will my compensation be taxed or have an impact on insurance payments, pensions, social assistance, etc.?

Social Benefits

The Settlement Agreement provides that there should be no impact on benefits including social assistance, Old Age Security (OAS), and Canada Pension Plan (CPP). For more information, visit section 5.06 of the Settlement Agreement.

The Government of Canada has committed to working with provincial and territorial governments and Federal departments to ensure that any payment Claimants receive will not affect the amount, nature, or duration of any provincial or territorial social benefits. Similar efforts were successful with respect to the Indian Residential School Settlement payments.

Tax

Payments from this lawsuit are not taxable. These payments compensate for abuse and harms at federal Indian Day Schools or federal Day Schools. The Canada Revenue Agency makes it clear that litigation damages for personal injuries are not taxable income.

OAS and Guaranteed Income Supplement

There will be no impact on OAS and Guaranteed Income Supplement payments. The Old Age Security Act defines income in accordance with the Income Tax Act. Litigation payments for personal injury, including psychological harm, are exempt from the Canada Revenue Agency definition of income.

The OAS pension is a monthly payment available to seniors aged 65 and older who meet the Canadian legal status and residence requirements. Low-income seniors are also eligible for the Guaranteed Income Supplement which is added to OAS. Neither will be impacted by compensation received from this Settlement.

CPP

There will be no impact on CPP. Eligibility for CPP is based on age and contribution to CPP by working in Canada. It is not based on present income levels but contributions over the beneficiary’s lifetime.

Claim Forms are generally processed on a rolling basis. In other words, Claims were reviewed as they were received.


What assistance is available to Claimants?

Class Counsel (Gowling WLG) is available to provide free legal assistance with seeking a Reconsideration and making an Independent Assessor request. Class Counsel is available at 1-844-539-3815 or DaySchools@GowlingWLG.com.

We continuously provide updates through our Facebook Group @McLeanClassAction.

This website has many resources. Claimants were able to register for Zoom (video conference) Claim Form Workshops. During those sessions, we walked Claimants through the Claim Form and answered questions live.

If you have questions about the status of your Claim, call the Administrator at 1-888-221-2898.

Finally, we understand that this process be emotional. Mental health support continues to be available through the toll-free Hope for Wellness Help Line at 1-855-242-3310 or via the online chat at www.HopeForWellness.ca. Counselling is available in English, French, Cree, Ojibway and Inuktitut, on request.


The Claims Administrator reviews every Claim Form and decides the level of compensation based on the information and documents provided.

When you filled out your Claim Form, you chose one level of compensation (Levels 1 to 5). If you did not choose a level, the Claims Administrator likely contacted you and asked you to select one. The final date to submit a missing level selection was June 27, 2025.

If the Claims Administrator approves your Claim at a lower level than the one you selected, this is not the end of the process. You have the right to ask for a reconsideration and possible appeal.

You can do this by completing the Reconsideration Decision Form included in your decision letter.

You will have 120 days from the date of the letter to send that form back to the Claims Administrator. You can also include any new or missing information that supports the level you originally claimed. The Claims Administrator will look again at your Claim and your narrative when deciding whether your Claim can meet the higher level you requested.

If you disagree with the result of the Reconsideration, you can ask for your Claim to be appealed and reviewed by the Independent Assessor. The Independent Assessor is a separate reviewer who will make a final decision. The decisions of the Independent Assessor are final.

It is very important to know this review process is only for people who disagree with the level assigned by the Claims Administrator. It does not apply to people who want to change the level they selected after their Claim was first submitted or to challenge an ineligibility decision.

If you are unsure what to do, Class Counsel can help you at no cost. They can explain your options and support you through the process.

Call 1.844.539.3815 or email DaySchools@GowlingWLG.com.


The Claims Administrator assessed my Claim at a lower level than the one I selected. What can I do?

If you receive a letter from the Claims Administrator saying your Claim was placed at a lower level than the one you chose, this is not the final decision. You still have options.

Please read the letter carefully. It explains why your Claim was assessed at a lower level and includes a Reconsideration Decision Form. You have 120 days from the date of the letter to decide what you would like to do next.

You can:

  1. Accept the level the Administrator has given, or
  2. Ask for a Reconsideration of your Claim.

If you ask for a Reconsideration, the Claims Administrator will look at your Claim again. You can send in any new or missing information that you think will help show why your Claim should be at a higher level. The Claims Administrator will review your narrative and any new details using the same harm level criteria that appear in the Claim Form.

It is strongly recommended that you contact Class Counsel for free legal help before you make a decision. They can explain your options and help you prepare your Reconsideration request.

Call 1.844.539.3815 or email DaySchools@GowlingWLG.com.

If, after the Reconsideration, the Claims Administrator keeps your Claim at a lower level than you selected, you can ask for your Claim to be appealed and reviewed by the Independent Assessor. The Independent Assessor’s decisions are final.

Please note: This review process is only for Claimants who disagree with the level the Claims Administrator assigned. It is not available to people who wish to change their selected level after their Claim Form was first submitted or to challenge an ineligibility decision.

Estate Claims

What if the deceased Claimant had a will?

An estate representative appointed in the will has the authority to file a Claim Form, seek a Reconsideration, or make an Independent Assessor request on behalf of the deceased Claimant. For more information, please see the Estates Infographic.Please also see page 13 of the Claim Form. The listed documents that confirm an estate representative’s authority to represent the deceased Claimant’s estate are needed to process the Claim. A copy of those documents must be attached to the Claim Form. Do not send original documents.

What if the deceased Claimant lived on reserve and did not have a will?

If the deceased Claimant lived on reserve prior to passing away and did not have a will, we recommend that you call one of Indigenous Services Canada (ISC) Regional Offices to be appointed as the Estate Administrator. The Regional Office that will be responsible for the estate depends on the province/territory where the individual died. To start the process, the death must be reported to ISC. To report the death of a registered family member, you can provide ISC with a copy of the:

  • Vital statistics death record or extract
  • Church death certificate
  • Coroner’s report
  • Burial permit
  • Internment certificate

By mail:

Indigenous Services Canada, Office of the Indian Registrar
10 Wellington Street
Gatineau QC K1A 0H4

OR

Send to the ISC Regional Office (contact the Regional Office in the region where the individual died for appropriate address. See phone numbers below.)

OR

By email: Aadnc.Estates-Successions.Aandc@Canada.ca

Regional Office Numbers – only for deceased who lived on reserve:

Atlantic Region

1-800-567-9604 or 1-902-661-6200

Quebec

1-800-567-9604 or 1-800-263-5592

Ontario

1-416-973-6234

Manitoba

1-800-567-9604

Saskatchewan

1-306-780-5392

Alberta

1-780-495-2773

British Columbia

1-604-775-7114 or 1-604-775-5100

Northwest Territories

1-867-669-2500

Yukon

1-867-667-3888

To apply to be appointed as the Estate Administrator, you will need to obtain (1) a copy of the Death Certificate and (2) a copy of the Application for Administration from your Regional Office. Once completed, send the Application for Administration to ISC.

When individuals contact ISC requesting to be appointed as an Estate Administrator, ISC may seek the following information:

  • your name and contact information (e.g., address, email, phone number)
  • the full name, date of birth, date of death and registration number of the deceased (copy of the status card, if available)
  • confirmation of whether the deceased lived on or off reserve at the time of death
  • proof of death (see above for acceptable documentation)
  • confirmation of whether the deceased had a will

Please note that provincial law governs estate appointments for deceased Claimants who lived in a First Nation community with a “modern treaty.”


What if the deceased Claimant had a will and lived in a First Nation community with a modern treaty?

You will need to start the appointment process with the provincial court in which the deceased Claimant last resided.

As Class Counsel, Gowling WLG does not handle any estate legal services related to the Claims process. Prior to taking steps with the court to be appointed as an Estate Administrator, we recommend you seek independent legal advice.


What if the deceased Claimant lived off reserve and did not have a will?

The local provincial/territorial Public Trustee Office may already be administering the deceased Claimant’s estate. You may wish to contact them before taking further steps. If the deceased Claimant lived off reserve and did not have a will, a representative will need to be appointed as an Estate Administrator. The appointment of an Estate Administrator is a process governed by your local jurisdiction (i.e. provincial or territorial court). Unless the deceased person resided in the Province of Quebec, you will need to start the appointment process with the court.

If the deceased Claimant resided in the Province of Quebec, then the heirs must appoint a liquidator. Once appointed, the liquidator may submit a Claim Form along with the following documents:

  1. Death Certificate;
  2. Certificate of Will search by Chamber of notaries;
  3. Certificate of Will search by Quebec Law Society; and

ONE of the following:

  1. Declaration of hereditary (sworn before a notary, lawyer or Commissioner of Oaths); OR
  2. A designation of a liquidator by the heirs (e.g. Revenue Quebec form LM-14.1, BD-81.7 or BD-81.4-V).

Please note that if a will is disputed or an estate is contested by family members, the Administrator may require additional documents, including a judgement issued by a superior court and a probated will.

If the deceased Claimant resided in the Province of Quebec and the will or estate is under dispute, the Administrator would require a probate judgement issued by the Superior Court of Quebec or by a Notary authorized by law to probate wills; in addition, the will must be certified by the Superior Court of Quebec or by the Notary who probated the will.

As Class Counsel, Gowling WLG does not handle any estate legal services related to the Claims process. Prior to taking steps with the court to be appointed as an Estate Administrator, we recommend you seek independent legal advice.

Legacy Fund

What is the Legacy Fund?

The Settlement includes a $200 million Legacy Fund to support commemoration projects, health and wellness programs, “truth-telling” events, as well as the restoration and preservation of Indigenous languages and culture.