Missing Information

This is not a new claim process. Only people who have already sent a Claim Form before January 13, 2023 may be impacted.

Who is included

The Second Missing Information Protocol helps three groups of Claimants:

  1. Recent Representatives: when a Claimant submitted a Claim before January 13, 2023 and passed away or became incapacitated between January 1, 2025 and June 27, 2025.
  2. Claimants in Manitoba: when a Claimant submitted a Claim using a Manitoba address and was prevented from submitting missing information by June 27, 2025 because of a 2025 wildfire evacuation order.
  3. Claims with Missing Addresses: when contact details are incomplete or out-of-date so the Claims Administrator is unable to reach the Claimant.

Each group has different timelines and next steps. If you are not sure whether this applies to you, you can call the Claims Administrator at 1.888.221.2898.

Recent Representatives

You may be impacted if:

  • The person who submitted the Claim before January 13, 2023 and had missing information, passed away or became incapacitated between January 1, 2025 and June 27, 2025, and
  • You are acting as that person’s Representative to complete the Claim.

You may also be eligible if you took formal steps before June 27, 2025 to be recognized as the Representative, such as:

  • Filing for probate or administration in court
  • Submitting an application with Indigenous Services Canada
  • Requesting certificates of will search (for Quebec Claimants)

What you should do next

  • Notify the Claims Administrator in writing to inform them that the Claimant has died or that you have taken steps to be recognized as a Personal Representative by March 9, 2026.
  • State the Claimant’s name, that they passed away or became incapacitated between January 1, 2025 and June 27, 2025, and that you or another person is, or is in the process of being, appointed as Representative.
  • Written notice can be sent to the Administrator by:
    Email: indiandayschools@deloitte.ca
    Fax: 416-366-1102
    Mail: PO Box 1775, Toronto, ON Canada M5C 0A2
  • Send any documents the Claims Administrator requests (for example, proof of representation or other missing information).

If written notice is received by March 9, 2026, you may have more time to provide missing information. Reach out to Class Counsel at 1.844.539.3815 or to the Claims Administrator at 1.888.221.2898 to learn about next steps. With timely written notice and required information, the Claim will be processed by the Administrator. If missing information is not filed by the applicable deadline, the Claim will be processed using only the information on file.

Claimants in Manitoba (2025 Wildfires)

You may be included if you:

  • Submitted using a Manitoba address,
  • Have submitted a Claim before January 13, 2023, and
  • Could not send missing information before June 27, 2025 because of a 2025 wildfire evacuation order.

What you should do next

  • Send your missing information to the Claims Administrator by March 9, 2026.
  • If you are unsure what information is missing, call the Administrator at 1.888.221.2898.

Your Claim will be processed once the Administrator receives the missing information, or if the missing information is not received by March 9, 2026, your Claim will be processed using only the information on file under the Settlement Agreement and First Protocol.

Missing Address Claims

This applies to Claimants who:

  • Sent a Claim Form before January 13, 2023, and
  • Have not heard back from the Claims Administrator.

You may have a missing or outdated mailing address or phone number on your Claim.

What you should do next

  • Contact the Claims Administrator to confirm or update your address and contact details.
  • Updates must be received by June 27, 2027

If your contact information is incomplete or incorrect, the Claims Administrator may not be able to send letters, requests, notices or payments.

If your contact information is still incomplete or incorrect after June 27, 2027, your Claim will be processed using only the information already on file under the Settlement Agreement and First Protocol.

Updating your address helps ensure your Claim can be reviewed and, if eligible, paid correctly.

If you are not sure

If you are uncertain whether you fall into one of these groups, contact the Claims Administrator at 1.888.221.2898 You can also contact Class Counsel for support or questions about your Claim at  1.844.539.3815.

Talking about these topics can be difficult. Free and confidential support is available 24 hours a day, 7 days a week: Hope for Wellness Helpline: 1.855.242.3310 or www.HopeForWellness.ca.

Reminder

This process does not reopen claims or create new ones. It only applies to Claims that were submitted before January 13, 2023 and are still missing information. If no additional information is received by the applicable dates above, the Claim will be processed based on what is already on file.