Incomplete information in your Claim Form will lead to delays or even a possible ineligibility decision. You must submit any missing or clarifying information to the Claims Administrator as soon as possible.
Below is a list of common issues that lead to delays (or ineligibility) in the Claim Form review process:
- Estate claim is missing documents demonstrating that representative has legal authority to file claim on behalf of the deceased;
- Copy of ID is missing, unreadable, or the name on the ID does not match the name on the Claim Form;
- Address is incomplete (include P.O. Box, if applicable);
- School name and/or years of attendance is not on Schedule K. The Claims Administrator is seeking confirmation/additional information before it issues an ineligibility decision;
- Missing signatures and/or dates;
- Sign and date page 5 (Claimant and Witness) and, if applicable, page 12 (Claimant and Guarantor).
- Claimant and Witness signature dates must be the same. Same applies for page 12, Claimant and Guarantor dates of signature must be the same.
- Guarantor’s title must be on the approved list; click here for full list of eligible guarantors.
- Level of harm was not selected.
Contact the Claims Administrator at 1-888-221-2898 to see if your Claim Form is missing information.